How to Choose a WordPress Support Company: 10 Questions to Ask First

Finding a trustworthy WordPress support company isn't as simple as searching Google and picking whoever ranks first. Here are the 10 questions to ask before committing.

The 10 Essential Questions

1. What exactly is included? Get a specific list — backup frequency, storage location, staging process, response time SLA. Details matter more than headlines. 2. What is your response time guarantee in writing? "We respond quickly" means nothing. An SLA with consequences is what matters. 3. Who actually handles my site? Are they resellers outsourcing to cheap labor? One-person shops with 50+ clients? 4. Do you have a staging environment process? Applying updates directly to live sites without staging is unprofessional. 5. Can I see a sample monthly report? Professional providers send clear, readable monthly reports. No report = no consistent work. 6. Are there long-term contracts? Confident providers offer month-to-month. Long contracts retain customers who'd otherwise leave. 7. What happens if my site breaks at 11pm on Friday? Specific answer required — vague answers are red flags. 8. How do you handle security incidents? Should have a documented process. 9. How long have you been doing this? Ask for references and client reviews. 10. What's NOT included? Understanding exclusions prevents surprise invoices.

Red Flags

No references, long-term contracts with no guarantee, no staging process, hidden emergency support fees, pricing that seems too good to be true.